Data Deletion

You may request deletion of:

• Your account data.
• Events you own.
• Photos or videos you uploaded as a guest.
• Guest records linked to your personal gallery code.

Authenticated event owners can open Dashboard Settings, review the deletion summary, and request account deletion. The request must be confirmed through the account email address.

If you are a guest, include the event link, your guest display name, your guest access code if available, and a description of the media you want deleted.

We may ask for additional information to verify that you are the account owner, event owner, or guest associated with the requested data.

Account deletion normally has a seven-day cancellation period. After processing starts, product data is removed from active systems. Minimal anonymized payment, security, deletion-receipt, and backup records may remain for their stated legal, fraud-prevention, or disaster-recovery retention periods. Deleted data in immutable backups is not restored to normal product use and expires with the backup schedule.

Account owners should use the Danger Zone in Dashboard Settings. Guests or users who cannot access an account may contact the privacy team with enough detail to verify the relevant event, guest record, or media.